Policies

• Check in begins at 4:00pm
• Check out is at 11:00am

Room Styles 

• This is a 125 room, 100% non-smoking Hotel with nine different room styles to choose from.
• Room styles include standard rooms and suites.
• Occupancy in different room styles range from two to six persons. Specific occupancy cannot be exceeded.
• A limited quantity of connecting rooms are available.
• Twenty-three first floor units are designated as Pet Friendly which can only be booked directly through the hotel at 518-792-1121 in order to guarantee availability.

Room Placement

• If you have any special requests please let us know at the time of reservation so we can accommodate things such as pet allergies, accessible rooms, low or high floors, connecting or adjoining rooms and nearness to elevator.
• Every attempt is made to assist our guests with special needs. However, specific room numbers, adjoining rooms, and floors cannot be guaranteed. Please note that certain room styles are only located in specific areas.

Rental Age

• Rooms are rented to customers 21 years of age or older—identification will be required.
• A responsible adult of this age must be registered to each room rented and only their credit card may be used for hotel transactions.
• Minors may not be registered to a room without a responsible adult registered and staying in the same room.

Rates

• Rates are honored with confirmed reservation and required deposit.
• Published Rates and Specials & Packages, are subject to change without notice.

Deposit & Cancellation Policies

• A credit card is required to guarantee a reservation at the time it is made. A deposit is not required unless otherwise stated. There is a 24 hour cancellation policy. In order to avoid penalty you must cancel by 3pm the day prior to your arrival.
• All cancellation numbers provided should be retained.

Additional Fees (If Applicable)

• Additional Person Fee - $10 each per night plus tax
• A one-time cash only security deposit of $100 for each room your pet may occupy is also required at check-in for damages and extraordinary cleaning.
• Cots - $10 each per night plus tax
• Extraordinary cleaning charges (trashed rooms, bodily fluids, etc.) - minimum $100 and up.
• 100% Smoke Free Hotel: Any violations will result in a smoking fee of $250 and immediate expulsion from the hotel. No refund will be given. 

Security Deposits

• A valid credit card is required at check-in. A minimum authorization of $50 is secured to cover any incidentals charged to the room and is maintained over and above any balance due and room charges billed to your account (phone calls, food and beverages). Customers with declined credit cards or paying cash at check-in will be required to pay cash before accessing rooms and must provide a $100 cash security deposit for incidentals.
• If balances due to the hotel prior to check in cannot be covered by credit card or cash, the Hotel Management reserves the right to reduce the number of room nights reserved until the balance is met or cancel the reservation prior to check-in.
• If you chose to use a debit card for the authorization of $50 over and above any balance due and room charges billed to your account please be advised that though the authorization is released at check out when the final payment is processed, it can still take your bank up to ten (10) business days to release the hold.
• A refundable cash room security deposit of $100 and valid photo ID or Drivers License are required if checking in without a credit card or if a credit card is declined. This security deposit must be kept at $100 over and above any incidentals charged to your account. Balances due upon arrival (room, extra person charges, pet fees, cot/crib rentals, etc.) must be paid in full at the time of check-in. This deposit and copy of photo ID is returned after a room inspection and balances are paid.
• If staying with a pet, a security deposit of $100 is due upon arrival in cash and refundable after room inspection on your check-out day. Pet Friendly rooms with connecting doors are required to provide $100 cash security deposit for each room accessible by the pet.
• If you have any special requests please let us know at the time of reservation so we can accommodate things such as pet allergies, accessible rooms, low or high floors, connecting or adjoining rooms and nearness to elevator.

• Debit cards with the MasterCard or Visa logo. (See debit card section under security deposit)
• Hotel issued gift certificates (please check expiration date).
• Cash (See cash section under security deposit)
• Travelers’ Checks (with valid identification).
• Money orders.
• Personal and/or business checks are due within 5 business days from the date the reservation is made & at least 4 weeks prior to arrival.
• No foreign checks, money orders or bank transfers accepted.

Safety and Security

• For your safety and security (and in accordance with NY State Law) you will be required to show a photo ID at check in as well as anytime you need to have additional keys made for your room.
• Outside vendors and delivery persons will only be allowed as far as the front desk, they will not be allowed on guest floors.
• For your safety in the event of an alarm you will be asked to leave your room and evacuate the building.
• For your safety the building is equipped with a sprinkler system.
• For your safety and security, sporting equipment will not be allowed in the guest rooms. This includes, but is not limited to: bicycles, canoes, kayaks, surfboards, skis, hockey sticks, lacrosse sticks, bats and balls.
• Safety Deposit boxes are available on a first come basis. The Hotel is not responsible for items left in rooms. 
• Pool Safety: Never swim alone. A minimum of two adults, 18+ must be present. Children under 18 must be accompanied by a guardian.